FREQUENTLY ASKED QUESTIONS
I won the bid, but now I'm not sure I Like the item. Can I cancel the sale?
We encourage everyone to bid wisely and responsibly. At the moment the auctioneer says "sold" at the end of the bidding on each lot, the title transfers to the new owner. The sale is final, and there are no returns.
I didn't notice a scratch, crack or flaw. Can anything be done?
The majority of property offered at Doyle comes directly from estates and private collections, and may show signs of use and age. All property is offered in "as is" condition, and prices are not reduced due to pre-existing flaws. We encourage you to thoroughly inspect the property and request a Condition Report prior to bidding. Condition Reports are subject to our Conditions of Sale. They are supplied free of charge by our specialists and may be requested through our Client Services Department at 212-427-2730.
I would like to find a professional who can repair or refurbish the item I am buying. Can you refer someone?
Our Client Services Department maintains a list of professionals who provide a wide variety of repair services for furniture, paintings, jewelry, glass, porcelain, silver, rugs and many other categories.
Since 1962, Doyle New York has built a worldwide reputation for expertise, integrity and service. In our New York salesrooms, we hold forty auctions annually featuring fine art, jewelry, furniture, decorative arts, books, prints, couture and a variety of other categories. Our global audience of buyers and sellers know the quality of our sales and appreciate our standard of service. If you are new to the auction process, please take a moment to review the following information.
BEFORE YOU BID
Our printed auction catalogues are published in advance of each sale and contain detailed descriptions of the property being offered and the pre-sale estimate for each lot. The catalogues are available for purchase by contacting the Client Services Department at 212-427-4141, ext. 203.
Doyle New York's fully illustrated Internet catalogues allow collectors around the world to conveniently view the property being offered at Doyle and participate at the auction. These free catalogues provide full catalogue descriptions, thumbnail illustrations, estimates and interactive tools, including direct communication with our specialists, the ability to leave absentee bids, and the ability to track lots in which you have an interest.
VIRTUAL PERSONAL SHOPPER
Our Internet Personal Shopper is an online version of the interest file is maintained by the Client Services Department on behalf of buyers looking for specific objects or categories of items. The virtual Personal Shopper allows buyers to enter keywords, and as each auction catalogue is posted on the Internet, it searches for any matches. If any are found, the collector is notified by email. The keywords are kept by the system until you add to, change or discontinue the service. For more information, please contact Client Services at 212-427-2730.
For several days prior to each auction, the property in the sale is exhibited in our salesroom. The viewing is open to the public and is free of charge. Buyers are encouraged to examine the items in person and speak with our staff about pieces they find interesting. Because all property is sold "as is," it is important to request a Condition Report. Condition Reports are subject to our Conditions of Sale. They are supplied free of charge by our specialists and may be requested through our Client Services Department.
BIDDING AT AUCTION
The most exciting way to participate at auction is the traditional method of bidding live in the salesroom with an auction paddle. Clients intending to bid in person must register on the day of the auction with a photo ID, and a numbered paddle will be assigned at that time. Once the sale begins, the auctioneer will announce each lot in numerical order as listed in the catalogue and then open the bidding. Bidding progresses in sequentially higher increments. To place a bid, simply raise your paddle for the auctioneer to recognize your bid. If no one tops your bid, the auctioneer will state that the item is sold, then announce the hammer price and your paddle number.
Clients unable to attend the sale may still participate live at the auction by bidding on the telephone with a trained staff member. Please note that telephone bidding is typically reserved for those lots with a minimum estimate of at least $1,000. Overseas bidders and clients bidding from a cell phone may be asked to leave a safety bid which will function as an absentee bid should the call fail. The completed and signed bid forms must be received by Doyle no later than 5pm (EST) on the evening before the auction. Telephone bids cannot be arranged on the day of the sale.
For buyers unable to participate live in the salesroom or on the telephone, Doyle offers the option of leaving Absentee Bids, also known as left bids or order bids. Absentee Bids work exactly as if the bidder were in the salesroom bidding up to a pre-determined price limit, except that the price limit is confidentially given to Doyle. Our auctioneer will bid on your behalf alternately against other bidders until the bidding ends. In the event that the other bidders drop out before reaching the full amount of your left bid, you will purchase the lot at the next increment . The completed and signed bid forms must be received by Doyle no later than 5pm (EST) on the evening before the auction.
Buyers may conveniently leave absentee bids on our Web site through our Internet catalogues. These bids are executed at the auction in the same fashion as an absentee bid (see above). Internet bids may be submitted until 8am (EST) on the morning of the sale. First time Internet bidders must register to receive a confidential PIN number prior to bidding. This process can take up to 24 hours.
LIVE INTERNET BIDDING
BidLive! with a click of your mouse! Bidders from around the world now can experience the excitement of bidding live at Doyle New York on their computers. Simply sign in at DoyleNewYork.com, then register to bid live in real time in an upcoming sale. It couldn’t be easier or more convenient!
No increased Buyer’s Premium! Purchases made on BidLive! are subject to the identical buyer’s premium as purchases made through the saleroom bids, telephone bids and absentee bids. There are no additional fees!
Bid throughout the sale! With BidLive! you may log in during the sale to bid on specific lots, or leave the bidding console open all day on your computer.
Total convenience for a global clientele! In the past, foreign bidders often required the assistance of telephone clerks who spoke Spanish, German, French Mandarin etc., in order to execute their bids. With BidLive’s clear numeric display, foreign buyers need no longer rely on bilingual telephone clerks to place their bids.
MAC USERS: Please use Firefox browser (download). BidLive!, powered by Invaluable, does not support iPhone or iPad at this time.
Doyle New York does not guarantee that live Internet bidding will be uninterrupted or without error, or that Internet bids will be received.
Click here to get started, or you can always click the red "BidLive!" button at the top right of our Web site.
AFTER THE AUCTION
Congratulations on your successful bidding! The next step is to pay for and pick up your purchases.
METHODS OF PAYMENT
Accepted forms of payment include cash or check made payable in US dollars drawn on a US bank, unless other arrangements are made with Purchaser Accounts. Invoices greater than $5,000 require payment by certified check, bank check or wire transfer. Credit cards are not accepted for payment of auction purchases. Doyle New York reserves the right to hold merchandise purchased by personal check until the check has cleared the bank.
The invoice will include the successful hammer price of the item and the buyer's premium. The buyer's premium is 25% on the first $100,000 of the hammer price, 20% on the portion of the hammer price from $100,001 through $2,000,000, 12% on the portion of the hammer price exceeding $2,000,000.. Applicable sales tax will also be added to the final total. All sales are final and subject to the Conditions of Sale.
Auction purchases should be paid for and picked up at Doyle New York within 48 hours of the auction. Items left beyond 48 hours may be subject to a storage fee. Please note that the hours for removal of property are Monday through Friday from 8:15am until 4:45pm, except on auction days during which only purchases made that day may be picked up.
Shipping is the responsibility of the buyer. Upon request, our Client Services Department will provide a list of shippers who deliver to destinations within the United States and overseas. Kindly disregard the sales tax if an I.C.C. licensed shipper will ship your purchases anywhere outside the states of New York, New Jersey or Connecticut.