Bid Live! Help

Getting Started | Requesting a higher Credit Limit | My Messages | My Auctions | My Bids | Lots I Won | Bidding Console





MAC USERS: Please use Firefox browser (click here to download)

NOT guaranteed to work on Wi-Fi connections, Wireless connections, Mobile devices, tablets, iPhones or iPads

Doyle New York does not guarantee that live Internet bidding will be uninterrupted or without error, or that Internet bids will be received.





Getting Started

Please review the System Requirements before you get started

1. Sign-In


• If you DO have an account at DoyleNewYork.com: Sign-In by clicking the Sign-In link at the top right of our Web site

• If you DON’T have an account at DoyleNewYork.com: Please create an account by clicking the Sign-In link at the top right
of our Web site, then click the Register Now button at lower right. Complete and submit the form

• If you’re NOT SURE if you have an account at DoyleNewYork.com: Click the Sign-In link at the top right of our Web site
then click the Forgot Password link at lower left to have your password emailed to you. If there is no password on file,
please create an account (see above)

 

 2. Register for a Specific Auction


• Click the red BidLive! icon at the top right our Web site

• Click the Get approved to bid link next to the auction in which you wish to bid

The Registration Form (Once signed in, your contact information will already be on the form)

• Enter your credit card information
(Please Note: This information is for reference only. We do not take credit cards for payment. Your card will not
be charged at any time. This page on DoyleNewYork.com is secure and safe to transmit your information)

• Check the box next to “I agree to the above terms”

• Click the Submit button to process your registration

The status of your registration will be listed under “BidLive! / My Live! Auctions”

 

3. On the Day of the Auction


• Go to DoyleNewYork.com

Sign In

• Click the red BidLive! icon at the top right of our Web site

• Click the Bid Now button to open the Bidding Console
(Please Note: The “Bid Now” button will appear approximately 10 minutes before the start of the auction.
If you do not see it, refresh the page until it appears. If the button says Watch Now, please Sign-In)

• Start Bidding!







Requesting a Higher Credit Limit

The standard credit limit is $3,000. You may request a higher credit limit only after registering for a specific auction. Go to "My Live! Auctions". The auctions for which you are registered will be listed along with your credit limit. Click the link "Contact Doyle New York" to the right of the listing. Choose "Bid Limit" from the menu. Enter a message with your credit request and submit. You will receive an email from our Client Services department with further instructions. Come back to “My Live! Auctions” to check the status of your request.






My Messages


Where do I find messages from Doyle New York?

Messages between you and Doyle New York will appear in "Bid Live!" "My Live! Messages".

To access messages from Doyle New York, sign in. The "Bid Live!" "My Live! Messages" Inbox will open. Click the Subject line to read each message.


How can I see a message I sent to Doyle New York?

You can see email messages between you and Doyle New York in "Bid Live!" "My Live! Messages".

To see messages you sent to Doyle New York, sign in. The "Bid Live!" "My Live! Messages" Inbox will open. Click the View drop-down menu and choose Sent. If you have sent any messages, they will appear.






My Auctions


How can I see if I have been approved to bid?

To see if you are approved to bid, sign in. Click "Bid Live!" "My Live! Auctions". Look for the auction title under "My Auctions". In the Approval Status column, you will see "Approved" if you are approved to bid.


How can I inquire about my approval status?

You can send a message to inquire about your approval status. Just follow these steps:

1. Sign in and click "Bid Live!" “My Live! Auctions”.
2. Click the "Contact Doyle New York" link (at right).
3. Select "Bidding Approval" from the subject drop-down menu, compose your message, and click Send.


When I clicked Request Approval nothing happened. What should I do?

If nothing happens when you click Request Approval, check to make sure that your browser accepts third-party cookies. You must accept third-party cookies to register and bid in the auction. To accept cookies and complete your registration, you must change the settings in your browser.

Firefox users:
At the top of your browser window, click "Tools" / Options. Click on the Privacy tab. The cookie settings display in the middle of the window. Make sure that "Accept cookies from sites" and "Accept third party cookies" are both checked. Click OK.

Internet Explorer users:
At the top of your browser window, click "Tools" / Internet Options. Then click on the Privacy tab. Click Advanced. Click the checkbox to "Override automatic cookie handling." Choose "Accept" for both First-party Cookies and Third-party Cookies. Click OK, then click OK again.

After you have changed your cookie settings, refresh the page (PC: press F5 on your keyboard / Mac: press command R). Then sign in, and find your auction. Follow the prompts to complete your request for approval to bid. When you click Request Approval, you should see a confirmation of your request.


Have I registered for an auction?

To find out if you have registered for an auction, sign in. Click "Bid Live!" "My Live! Auctions". If you see the auction listed, you have already registered to bid in that sale.


What is a bid limit?

A bid limit is the total amount you are permitted to bid in a sale. You will not be able to place bids beyond your bid limit.


How can I request a higher bid limit?

You can send a message to inquire about bid limit, lot condition, consignments or anything else. Just follow these steps:
1. Sign in and go to "Bid Live!" / "My Live! Auctions".
2. Click the "Contact Doyle New York" link (at right)
3. Select "Bid Limit" from the subject drop-down menu, compose your message, and click Send.


How can I bid live online in an auction?

You must be signed in and registered for the auciton. On the day of the sale, sign in then click the red "Bid Live!" button at the top right of our web site. Find the sale you want to bid in, then click the BID NOW! link (to the right of the sale listing). The Bidding Console will open in a new browser window.


How can I get information on a specific lot?

You can send a message to inquire about bid limit, lot condition, consignments or anything else. Just follow these steps:
1. Sign in and go to "Bid Live!" "My Live! Auctions".
2. Click the white envelope icon next to the selected sale (at right)
3. Choose a subject from the drop-down menu, compose your message, and click Send.


Can I preview the lot description before I bid?

To view the lot description before you bid, visit the Internet catalogue.






My Bids


Where do I view my bids after the auction?

To view your bids after the auction, sign in. Click "Bid Live!" "My Live! Bid History". Click "Show Bid History" to see the bids placed on a lot.






Lots I Purchased


Where can I view the lots I purchased?

To view the lots you purchased in an auction, sign in. Click "Bid Live!" "My Live! Purchases". All lots you purchased will appear on this page.


How can I request information about the lots I purchased?

To request information about the lots you purchased, sign in. Click "Bid Live!" "My Live! Purchases". Click the "Contact Doyle New York" link next to the selected lot (at right). Choose a subject from the drop-down menu, compose your message, and click Send.






The Bidding Console


Can I watch the auction without registering?

To watch a live auction, click the red "Bid Live!" button at the top of the page, then click "WATCH NOW".


I am trying to bid, but the Bidding Console is telling me to "Register to Bid"

You must Sign In first, so that the correct Bidding Console opens (If you open the console before signing-in you will only be allowed to watch the acution). After signing in, click the red "BidLive!" link at the top right of the page. The link to the Bidding Console will now say "BID NOW". If you see "WATCH NOW" refresh the page.


Why can't I see the Bidding Console?

If you experience any technical problems with the Invaluable bidder console follow the troubleshooting steps below:

Step 1:
Verify your internet connection
Can you get to other websites? Try www.cnn.com
If you cannot connect to the internet contact your Internet Service Provider or your Network expert.

Step 2:
Verify you are using the Minimum System Requirements listed below:

 • Windows Vista and Windows 7: OS: Windows Vista, Windows 7 / RAM: 512MB / Browsers: Internet Explorer 9 (non-compatibility mode); Firefox 11 and higher; Google Chrome 18

Windows XP: OS: Windows XP Service Pack 2 or 3 / RAM: 512MB / Browsers: Firefox 11 and higher; Google Chrome 18

Mac: Please use Firefox / OS X10.6 with Firefox 11 or higher / RAM: 512MB or higher / Processor: PPC or Intel

Internet Connection: DSL / Cable / FIOS, T1 or higher

Does NOT support: Dialup connections / Windows 2000 or earlier / Mac OSX 10.5 or earlier / Netscape, Opera or AOL browsers

CANNOT guarantee: Wi-Fi connections / Wireless connections / Mobile devices, tablets, iPhone or iPad

Step 3:
Clear your browser Cookies and Cache
In Internet Explorer, go to Tools->Internet Options->General and click the "Delete Files" button under the "Temporary Internet files" section. Click OK.

In Firefox, go to Tools->Options->Privacy, and then select "Clear" next to History, Cookies, Cache. Click OK.

If you have verified steps 1 through 3 above – and still cannot load the Invaluable bidder console – you may have a Firewall or Security Software conflict preventing the application from loading.

Step 4:
Firewall & Security Software conflicts:
Disable your computer's individual Firewall and Security software
Open your virus protection and/or security software and disable the Firewall and/or security software for the duration of the auction.

Doyle New York, Auctioneers & Appraisers is one of the world's foremost auctioneers and appraisers of fine art, jewelry, furniture, decorations and a variety of other categories. Located in New York City, the global capital of the auction market, Doyle offers appraisal and auction services to collectors, families, estate executors and museums across the United States and the world. Doyle has built its professional reputation on achieving outstanding prices at auction and focusing on the individual needs of each client.